BEFORE LAUNCH
Decide who owns each responsibility.
Roles, data access and commercial terms should be agreed in writing before member promotion begins.
01Marketing
Who presents the programme to members and approves the final message?
02Registration
Who collects participant details, consent and relevant programme information?
03Payment
Who collects fees, issues terms and handles reconciliation?
04Teaching
Who delivers the agreed class format within verified scope?
05Substitutes
Who arranges an appropriate replacement when the assigned teacher is unavailable?
06Complaints
Who receives, records and resolves service concerns?
07Data sharing
What operational information is shared, for what purpose and with whom?
08After the pilot
What participation level and review process determine the next step?